General FAQ

We've done this work for you! We offer complete tool sets with every product.

Yes. You can opt-out of purchasing kit-tools if needed.

Materials and tools vary by product. After purchase, our app will display a list of every item we will send you.

Every project is different, but we scope our projects to be small and accomplishable in 1 weekend by 2 people.

We do our best to provide robust instructions and remote support to ensure you can get through your project.

Sometimes things just don’t work out. We’re happy to provide tips to connect with a local handyperson to finish the job as intended.

Shipping

Outfit sources from local retailers near your home or apartment. This makes shipping more affordable, fast, and has a lower carbon footprint.

Orders are usually processed in 1-2 business days. Shipping varies, with large or specialty items taking extra time. Allow 1-2 weeks from time of purchase.

Our suppliers determine shipping details to optimize cost and delivery time, and this often results in multiple delivery days. Our app will let you track every shipment attached to your order.

All shipments can be viewed in our app, including delivery date, items included, and tracking number if applicable. Shipment details are updated regularly.

Returns and exchanges

All un-started projects may be returned risk-free within 14 days of delivery.
There will be a 10% restocking fee on any returns.

Contact us. We're committed to helping you have the best possible DIY-experience.